FAQs / Help
Please click on a question to see the answer…
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. If purchasing the item for yourself please either print it out or save it to your smart phone / tablet device for use upon arrival at the park, or if purchasing for someone else forward the email to them or print the confirmation to give this to them.
Please see How do I use my DigiTickets below to find out how to use individual ticket types.
How do I use my DigiTickets?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. If purchasing the item for yourself please either print it out or save it to your smart phone / tablet device for use upon arrival at the park, or if purchasing for someone else forward the email to them or print the confirmation to give this to them. Different ticket types will require activation or use in different ways as outlined below:
Day entry tickets – please bring your ticket with you on any day on which the park is open for normal entry. Your ticket will be scanned on entry to verify that it is valid for the number of people in your party. You must use your day ticket within 12 months from the day of purchase.
Animal experience tickets – animal experiences must be booked in advance due to high demand and limited spaces (sometimes to a single person per day) available. To book a date please phone our reception on 01227 720836 to book your preferred day and time slot. Experience vouchers include day entry for the person doing the experience only. When phoning please have your ticket with the 8 digit booking number available. All experiences must be booked on a date falling within 12 months from the day of purchase.
Season tickets - please bring your ticket with you on any day on which the park is open for normal entry. Your ticket will be scanned on entry to verify that it is valid for the number of people in your party, at which point you will be asked to fill in some personal details for our system after which your group will have photos taken and ID cards printed. Your season ticket will be valid from the day of purchase, so please do not purchase these too far in advance of your first visit – if this is the case please consider purchasing our gift vouchers instead.
Gift Vouchers – these can be used either on the phone or in person and may be redeemed against day entry to the park, season tickets, animals experiences, animal adoptions or any items in our gift shop (they may not be redeemed in any of our catering outlets). If using these at the park please bring the ticket with you so that we are able to scan the code, or on the phone please ensure that you have the 8 digit booking reference in front of you. Gift vouchers must be used within 12 months of the purchase date. When using gift vouchers please ensure that you spend the full amount or top them up at the time of purchase by cash or card to complete the purchase, as we do not give refunds for unused credit on a gift voucher.
Do you issue refunds?
No, we regret we are unable to issue refunds online.
It is the sole responsibility of the ticket holder to ensure that the ticket is used in the correct manner within 12 months of purchasing the ticket. Wingham Wildlife Park will not accept responsibility for or refund tickets which have been lost, stolen, forgotten about or where any other reasons may have prohibitted the use of a ticket.
Unless advised otherwise once a ticket has been booked in for a specific date we will not cancel or move it due to adverse weather conditions.
The only time where a refund may be offered is if the ticket needs to be cancelled by Wingham Wildlife Park.
Do you offer ticket extensions?
Once a ticket has been purchased the ticket holder has 12 months to use it in the manner directed. If they do not, or are unable to do so in that time period we do not offer extensions and the ticket will expire. If the ticket holder is unable to participate we are able to transfer the name of the person doing the experience, however will not extend the life of the ticket.
Do your tickets have age restrictions?
Yes there are various age bands and age restrictions / limitations which cover various items sold on this website, as shown below. Please note that we do not offer refunds due to cancellations or problems arising from tickets purchased for people who are too young to do an experience. We may ask for ID upon arrival at the venue to confirm ages of ticket holders.
Day entry & season tickets – adults are any person aged 16 to 59 years, senior rates apply to people aged 60 or over, whilst child prices are valid for children aged 2 to 15 years (with under 2s being free of charge).
Keeper for the day – children aged 5 to 8 years will have to be accompanied by an adult doing the experience at the full price of the keeper for the day adult experience, whilst children aged 9 to 12 years may do the experience without an adult, as long as at least 1 adult remains on site at the cost of a single adult day entry ticket.
Penguin experience – children aged 3 to 5 years may only feed the penguins from outside the enclosure. All children aged 10 years and under (with the lowest being 3 years) may only do this experience at the 10:00am time slot, whilst all children aged 15 and under must have an adult stay on site during this experience at the cost of a single day entry.
Raccoon experience – the minimum age for this experience is 16 years.
Meerkat experience – the minimum age for this experience is 9 years, however anyone aged 9 to 15 years must have at least one adult on site with them at the cost of a single adult day entry.
Ring tailed lemur experience – if any children aged 3 to 8 years would like to do this experience they will need to have at least one adult do the experience with them at the full cost of participating in the experience. Children aged 9 to 15 years are able to do the experience without an adult as long as at least one adult is on site at the cost of a single adult day entry.
Shadow a reptile keeper experience – children aged 12 to 15 years must have an adult do the experience with them at the full cost of a participant in this experience, whilst anyone under this age is not able to participate in this experience.
Photography day – the minimum age for this experience is 14 years.
Tiger experience – the minimum age for this experience is 16 years.
Puma experience – the minimum age for this experience is 16 years.
Otter experience – the minimum age for this experience is 12 years of age, however anyone aged 12 to 15 years must have at least one adult on site with them whilst doing this experience at the normal day entry cost for one adult.
Red panda experience – the minimum age for this experience is 9 years, however anyone aged 9 to 15 years must have at least one adult on site with them at the cost of a single adult day entry.
Do gift vouchers have a value printed on them?
As a default yes there will be a value printed on the gift voucher as this is also your receipt. If however you need this as a present for someone and do not want a value printed on the voucher please tick the "Is this a gift?" box during the checkout process. Once this has been ticked you will receive the same voucher as normal, however there will not be a value in any of the price fields.
Please note however that if you are buying presents for multiple people and need separate vouchers for each of them, they must be purchased as distinct transactions. All vouchers booked in a single transaction are issued under a single booking reference and voucher.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID. Alternatively save the ticket on your smart phone or tablet device to show a member of staff upon arrival at the park.
What happens when I buy a "phyiscal" product?
We sell a number of real world items on this shop including adoption packs and guide books. Once these have been purchased you will get a confirmation email which you will only need should there be an issue with your order as it will contain your reference number for the order. This will be automatically forwarded to our staff who will dispatch your item by first class mail. The postage and packaging costs are included in the costs displayed on the website for customers in the UK (for overseas customers please contact us for a shipping quote).
Can I purchase a ticket in-store or on the day.
For day entry tickets you are able to buy tickets at the main entrance of our park upon arrival.
For animal experiences, if there are spaces available you can book on the day, but if we are full, then you cannot. But you can book at the park for another date.
How can I get in contact with you?
Email – firstname.lastname@example.org
Phone – 01227 720836